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Frequently Asked Questions

What is included with the venue?​


All packages include:

  • 10-Hour Venue Rental

  • Modern Indoor Loft

  • (2) Soundboks Speakers

  • 2 White Panel Bars

  • Private Wedding Suite

  • Indoor Mood Lighting

  • Venue Assistance

  • 250 White Chairs

  • 8 Customizable Uplights

  • 40 Banquet Tables - 6’ Rectangular

  • Open-Air Balcony

  • 10 Cocktail Tables - 30” Rounds

  • Outdoor Market Lighting

  • Housekeeping

  • 1 Hour Rehearsal Time (Scheduled 2 Weeks prior to Event Date; Pending Availability)

How do I schedule a private tour?

Click here to schedule a private tour with our team! Be sure to tell us about your event, when + how you’d like to tour, and we’ll take it from there. In the meantime, stay connected by subscribing to our newsletter and following us on social @thebalconyorlando.

How do I get to the venue?

Our venue is located at 189 South Orange Avenue suite 1120, Orlando, FL 32801. When you arrive at the Chase Plaza, head to the South Tower lobby located on the corner of Church Street and Orange Avenue. Take the elevators to the 11th floor and follow the signage to suite 1120. We can’t wait to meet you!

Where do my guests park?

There are a number of parking options downtown. The most convenient is the Chase Plaza garage, which is attached to the venue, simply follow the signage to the 3rd floor of the garage and park near the SOUTH OFFICE TOWER ELEVATORS. The cost varies from $10-$15 depending on the day of the week and if events are occurring downtown.


Street meters are free after 6pm and on Sundays or holidays.

How do I lock in my date?

Since courtesy holds are not available, the best way to secure your date is to sign your agreement and pay your deposit. The deposit is 50% and final payment is due 30 days prior to the event. 

What is the rescheduling & cancellation policy?​

We understand that unforeseen circumstances often present obstacles to hosting. Although we offer no refunds, we will work with you to reschedule or walk you through the steps to cancel altogether.

What is the backup plan for inclement weather?​

Our outdoor venue also features access to the 6,000 square foot indoor option, The Gallery. This modern, loft-style space offers a wide variety of set up styles that accommodate about 250 guests.  Your event planner will provide floor plan options for both indoor and outdoor.

What if my event runs longer than expected?​

Hourly rates are charged by the 15-minute increment for going past the contracted closing time.

What if the guest count changes after signing the contract?​

The event day venue team is staffed based on the guest count. An increase in guest count will result in an added charge to cover the extra staff. A decrease in guest count will effect no change.

Do you have preferred vendors?​

We have required caterers that you must work with or pay an outside catering fee.  We also have a list of preferred vendors, however, we maintain an Open Vendor Policy. Under this policy, you have the option of working with any vendor as long as they are approved by The Balcony Orlando and the Chase Plaza.

Is event insurance required?​

Not anymore! Event insurance is not required, but it protects you from unexpected costs due to injury, illness, damages, and event some postponements and cancellation costs. Event insurance is often based on your final guest count so we recommend purchasing your policy when you are confident in your final numbers!

What are the noise & sound policies in downtown?​

City of Orlando Noise Ordinance allows music until 12am Sunday through Thursday, and 2am Fridays and Saturdays. Any vendor operating amplified sound must abide by The Balcony's ongoing sound permit and any other noise ordinances.

Can I request the arrangement of market lights altered or removed?

The market lights are permanently placed and cannot be moved; however, we work with Get Lit Productions – a qualified team who is able to provide amazing enhancements.

Is there a restriction on décor?

While there’s no limitation on your aesthetic, there are certain items we can’t allow: sparklers, bottle rockets, sky lanterns, fire crackers, fireworks. No décor is permitted on the walls, especially if using tacks, staples, or tape. There will be a $500 cleaning fee assessed if any of the following items are found post-event: confetti, glitter, rose petals, rice, silly string.

Do you allow the "Dancing on a Cloud" feature?

Dancing in the cloud is definitely allowed – make sure the machine uses ONLY dry ice and water, not a haze machine as these are not allowed.

Is smoking permitted?

The Chase Plaza and The Balcony Orlando are smoke-free facilities. There is a $500 fine for smoking.

Are Event or Wedding Coordinators required?

Yes AND there is a difference between a venue planner and a wedding planner! Please see our Venue Resource Guide for more information on this process.

What else should I know about working with a planner?

You will have an initial details meeting and a final details meeting – these are both great opportunities to dive into style, budget, and vendor selection. On event day, the planner will set up all DIY/personal items, cue major events on the timeline, and pack up personal items. If you want a little extra help, let’s talk through your needs and figure out a plan together.

I have a friend/relative who offered to help me plan my wedding. Do I really need a planner?

Friends and family are wonderful, but they should enjoy the wedding! There is a lot that goes into being a wedding planner at this – or any – venue. You will want a licensed and insured professional who is organized and has the ability to coordinate vendor logistics, as well as manage the entire event from setup to clean up.

I have a Venue Coordination team included in my package already. Do I still need a planner?

Yes, you do still need a planner! Venue coordinators are onsite to manage the building operations. A planner is there to ensure that all major events are cued – ceremony, first dances, speeches, cake cutting, etc. Additionally, the planner will set up and clean up personal/DIY items, assist in any vendor questions that arise throughout the event, as well as pack up your gifts at the end of the event. 

What is the benefit of hiring an in-house planner versus an outside planner?

Having an in-house event planner is a huge benefit to you because they will be able to discuss all the best layouts, looks, and options to avoid unforeseen challenges or wasted money.

Does the planner provide decorations for my event?

Decor will be provided by your vendor team; we can help provide the right direction on which companies to contract based on your budget and style.

I’m having a destination wedding and want to hire your planner. How does that work?

If Orlando is your destination, then you’re in great hands with your event. We utilize several technological resources for video chats and conferencing. We can work through details, budgets, and overall event style. Additionally, we’ll take that information and connect you with the best vendors possible.

Will I lose control of my event if I hire a planner?

Having an in-house event planner is a huge benefit to you because they will be able to discuss all the best layouts, looks, and options to avoid unforeseen challenges or wasted money.

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